Refund Policy

Returns & Refunds Eligibility

We accept returns and offer refunds under the following conditions:

1. Timeframe:
   You must contact us within [7–14 days] of receiving your order to request a return or refund.

2. Condition:
   Items must be:

   • Unused and in the same condition as received

   • In the original packaging (if applicable)

   • Accompanied by proof of purchase (receipt or order number)

3. Non-Returnable Items Include:

   • Custom or personalized items

   • Final sale or clearance items

   • Digital downloads or services

   • Perishable or hygienic goods (if applicable to your business)

💵 Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund.

• Approved Refunds: Processed to your original payment method within [5–10 business days].

• Rejected Refunds: If items are not returned in their original condition, we may offer a partial refund or deny it.

Note: Some banks or card issuers may take additional time to post the refund.

🚚 Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).

• We recommend using a trackable shipping service or purchasing shipping insurance.

🛠️ Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [48 hours] of delivery with:

• A description of the issue

• Clear photos of the item and packaging

We will offer a replacement, store credit, or refund as appropriate.

🌍 Wholesale Orders / B2B Sales

All wholesale or bulk orders are final sale and non-refundable, unless the product arrives damaged or defective. Please inspect all items upon delivery and report issues within 48 hours.